March 30, 2026 · 6 min read
USAA Hail Damage Claims Process for Texas Drivers
Step-by-step USAA hail damage claim process for Texas military families — STAR shops, photo estimates, supplements, and shop choice in Midland.
USAA members in Midland and across the Permian Basin trust us with their hail repair because we run the claim process the way USAA members expect — fast, transparent, and respectful.
Filing the USAA hail claim
Use usaa.com, the USAA mobile app, or 1-800-531-USAA. It's a comprehensive (hail) claim.
STAR shop vs. shop of choice
USAA may recommend a STAR shop. You're not required to use STAR — Texas law lets you pick any licensed repair facility. We accept USAA hail claims start to finish.
Supplement filing
We file USAA supplements as additional hail damage is found during teardown so your repair is fully covered.
Loaner vehicle during repair
If your USAA policy includes rental coverage, you're set. If not, we provide free loaner vehicles for USAA members.
Read our USAA hail repair page for Midland, TX or call (432) 888-1441.